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ACCOUNT SERVICE FAQ
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RETURNS AND REFUNDS FAQ

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What to do if you are not satisfied with your purchase?

 If you are not satisfied with your purchase, you may be eligible for a refund or exchange, subject to the terms and conditions of our policy.To be eligible for a refund or exchange, the following conditions must be met:The item must be returned in its original condition within the specified time frame.The item must not have been used or damaged in any way.The item must be returned in its original packaging, with all accessories and documentation included.Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs. In addition, certain products may be subject to a restocking fee.If you believe that your purchase is eligible for a refund or exchange, please contact us to initiate the process. We will provide you with instructions on how to return the item and process the refund or exchange.Please check our website or contact us for more detailed information on our refund policy.

What happens if there are issues during shipping?

If there are any issues during shipping, such as damage or loss of goods, it's important to contact the seller or shipping company as soon as possible to resolve the issue. It's also important to have insurance coverage to protect against any potential losses.

Can I change the shipping address after I have placed my order?

If you need to change the shipping address after you have placed your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that theremay be additional fees or delays depending on the status of the shipment.

Do I need to pay customs duties or taxes?

Depending on the destination country and the nature of the products being shipped, you may be required to pay customs duties or taxes. Please check with your local customs office for more information.

How can I track my shipment?

We will provide you with a tracking number and instructions for tracking your shipment once it has been shipped.

What is the estimated delivery time for my order?

The deli4very time depends on the shipping method you select and the destination country. We will provide you with an estimated delivery time when you place your order.

How do I know which shipping term to use?

The shipping term used depends on the agreement between the buyer and seller. It's important to discuss and agree on the shipping term before making any transactions to avoid any confusion or disputes.Our team will provide professional advice based on your situation.

What shipping terms do you offer?

We offer a variety of shipping terms depending on the needs of our customers. Some common shipping terms we offer include FOB, CIF, EXW.

What shipping methods are available?

We support sea freight, rail transport, air freight, express delivery, self-pickup and so on.

Do you provide invoices?

Yes, we provide invoices for all transactions.

Do I need to pay taxes or customs duties?

Depending on the nature of the transaction and the destination country, you may be required to pay taxes or customs duties. Please check with your local customs office for more information.

Is there a minimum order amount requirement?

Yes, we have a minimum order amount requirement. Please contact us for more details.

How can I make a payment?

You can make a payment by wire transfer or through a bank using the payment details we provide.

Which currencies do you support?

• US dollars (USD)• Chinese yuan (CNY)• Euros (EUR)